Quality Policy & Objectives

It is the policy and primary business objective of Bournes of London Ltd and its operating Divisions, Acorn Maintenance and Acorn Projects, to provide services and workmanship to the highest quality standards and in full compliance with our clients’ specified requirements.

It is also our objective to enhance our Company’s reputation and capabilities in order to gain wider recognition in its field of expertise.

We recognise that to achieve these objectives a genuine understanding of the present and future needs of our clients is essential, as is the need to ensure that the reasonable expectations of our clients are realised through the quality of services that we provide.

To demonstrate our commitment to these objectives we have implemented a formal quality management system that meets the requirements of BS EN ISO 9001:2000, for which we have attained third party accreditation.

All employees have been delegated responsibility for ensuring that the highest standards of quality are achieved through compliance with our documented quality system.

Bournes of London Limited will constantly monitor its quality performance through internal audit, management review and customer feedback and will continually strive to improve the service that we provide by implementing effective, corrective and preventive measures.

To see a larger version of our ceritificate, click here or on the image above.

Bournes of London Ltd and its trading divisions hold many professional accreditations and memberships. To find out more visit our certification page, by clicking here.

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